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The Post Office supports Go ON UK’s drive to make sure everyone in the UK has the online skills they need for the future. We are going to provide digital training and support for our 8,000 Post Office staff and will encourage them to achieve a universal level of skill. Not only does being digitally aware benefit our staff, it also makes them perfectly placed to have face- to-face conversations with customers who need help getting to grips with the internet. We’ll also be introducing an online search tool across our network of over 11,500 branches, which will enable staff to signpost customers to the best local access, training and informal online support for them offered by organisations, including UK Online centres and libraries.
Paula Vennells, CEO
We will commit to providing support and training for our 8,000 Post Office staff to enhance their digital skills, to encourage a universal level by 2015. Training for Post Office staff could be by bespoke training programmes or working with delivery partners who run courses such as UK Online centres and Digital Unite.
The Post Office also operates the largest retail franchise network in the UK and we will conduct a scoping exercise with our agents to gain an understanding of their 45,000 employees’ digital skills. When signposting of local internet courses is introduced onto every terminal in more than 11,500 Post Office branches in the UK in 2013, skills training for staff and agents will include information about the wider benefits of the internet.
Post Office is perfectly placed to have the face-to-face conversation with those who are not online and we will continue to support national and regional partner campaigns such as Get Online week.
From 2013, we will enable our staff in our network of over 11,500 Post Office branches to signpost customers to where they can get online in their local community.
For the first time in the history of the digital inclusion agenda, UK-wide information can be accessed in one postcode search: Libraries, UK Online centres, Age UK and internet cafes that offer free access, training or informal online support will join forces to enable customers to find the best online support for them, wherever they are in the country. Post Office has established the relationships to make this happen.
Post Office ambition is to make 95% of our services also available digitally by 2015. Priority will be given to key services that attract a high level of interest, and with more than 11,500 Post Office branches in the heart of communities we will also continue to provide the essential human touch in a digital world.
Our digital services and functionality meet accessibility guidelines and the new Post Office website has been built to be used by everyone and is fully compliant with accessibility guidelines.